On October 11-12, the fourth All-Russian Forum of Public and Municipal Service Centers, organized by the Ministry of Economic Development of Russia together with the Government of the Republic of Dagestan, was held in the city of Kaspiysk (Republic of Dagestan). The Forum was attended by more than 600 people from different regions of Russia.
The Forum was opened by a plenary session, during which the attendees were greeted by the Deputy Minister of Economic Development Savva Shipov, the Chairman of the Government of the Republic of Dagestan Artem Zdunov, the Deputy Minister of Digital Development, Communications and Mass Communications of the Russian Federation Maksim Parshin, the Minister of Economy of the Republic of Dagestan Osman Khasbulatov and Vice President of PAO Sberbank Andrey Sharov.
For the first time, the Forum was attended by representatives of foreign countries, who shared their experience of improving the public services system. This issue was also addressed in the framework of a plenary discussion, which presented speeches from the representatives of Azerbaijan, Belarus and Moldova.
The official program of the first day of the Forum consisted of several panel sessions, which addressed the practical aspects of the activities of the “My Documents” network of centers: the interaction of the MFCs with the executive authorities, the provision of services for legal entities in the MFCs, digitization of providing public and municipal services. A separate plenary session was devoted to the issue of introducing lean production principles into the MFCs activities – a system of rules, which allow optimizing internal processes, reducing costs and improving the efficiency of resources use. During this plenary session, attendees reviewed the experiences of implementing lean production system in the areas education and health care, in the activities of public authorities, as well as the first examples of using the lean production principles in the activities of the MFCs.
In addition, the masterclass “Staff means everything” was held during the Forum for the MFC employees who became the winners of the regional competitions “The Best MFC Specialist”. The participants of the event were presented the educational program of the Russian Presidential Academy of National Economy and Public Administration “Polite Official”, which is aimed at improving the quality of communication between government officials and citizens.
The plenary session that started the program of the second day of the Forum began with the welcoming speech by the head of the administration of the Head and the Government of the Republic of Dagestan, Vladimir Ivanov.
The Deputy Minister of Economic Development of the Russian Federation Savva Shipov spoke about the goals and tasks for the development of the MFC network. One of these tasks is the organization of the provision of the most requested and socially significant public services in the MFCs. In order to do that, it is necessary to complete the process of transferring to the MFCs the service of issuing a biometric passport and Civil Registry Offices’ services of registering birth and death, emphasized Savva Shipov. The Ministry of Economic Development is also planning to organize the provision of vehicle registration services in the MFCs. This has already been done in Moscow’s flagship MFCs. “This service is in high demand by the citizens, so our common task is to conduct the necessary work. Of course, first of all, this will require major efforts by the Ministry of Economic Development of Russia in order to find a way to replicate the best practice from Moscow MFCs in all regions,” noted the Deputy Minister.
Among other tasks mentioned by the representative of the Ministry of Economic Development of Russia is transferring all regions to a centralized model of organizing the MFC network, implementing tax and fee payment in the MFCs, organizing a full-fledged electronic interaction with regulatory agencies and redistributing the workload among service provision desks.
In addition to the tasks for the near future, Savva Shipov also outlined the main trends in the development of the MFC system in the future. According to him, the MFCs should become a single point of face-to-face interaction between citizens and the state in the process of providing public services. This task can be solved by transferring most services into electronic format and by fully automating specific services.
The implementation of the lean production principles should also become a priority in the work of all MFCs in the country. Sergey Obozov, Business Development Director of SDP of the State Corporation Rosatom, spoke about a pilot project for the implementation of this system in the activities of the MFC.
The main event of the second day of the Forum was the award ceremony for the winners of the All-Russian Competition “Best MFC 2017”. The competition was held from October 2017 to March 2018 in four nominations: “The Best MFC”; “The Best MFC Project”, “The Best General MFC Specialist”, and “The Best Practice in MFC digitalization”. The laureates of the competition were awarded with Certificates of Acknowledgement from the Government and the Ministry of Economic Development of the Russian Federation, which were presented by the Deputy Minister of Economic Development of the Russian Federation Savva Shipov.