Interagency cooperation in public services

Federal Law No. 210-FZ of July 27, 2010 “On the organization of the provision of public and municipal services” established a ban for civil servants to require from recipients of public and municipal services documents that are already in possession by the authorities.

In turn, the transition towards interagency cooperation required the implementation of a comprehensive electronic data exchange system. To solve this problem, a legally significant system of interagency electronic cooperation (SIEC) was created.

Starting on October 1, 2011, all federal agencies have transitioned to electronic interaction, and when providing 386 government services, civil servants were forbidden to demand certificates or documents with the information already in possession by other federal agencies.

In December 2011, it was legislatively established that Public Service Centers for the provision of public and municipal services become full participants of interagency cooperation as they now have the opportunity of using interagency channels to request the data available to other authorities. Thus, citizens have been freed from doing it on their own time.  

As of July 1, 2012, the new interagency regime has been extended to the regional and municipal levels. It is at the regional level where the most common public services are provided, and the number of requests for some of the services exceeds 5 million. They include such services as childcare allowance, getting subsidies for housing and communal services, allowance for the use of public transport and others.

In total, about 80 typical regional services and about 20 typical municipal services in each region should be provided in the new regime. More than 27,000 government agencies take part in the current stage of the project for the transition to the principle of interagency cooperation at the regional and municipal levels.

Such a large-scale project to synchronize the work of government agencies required the Ministry of Economic Development of Russia to develop and implement the techniques that allow to describe and standardize the interaction on the information exchange between the authorities. Starting from October 1, 2011, the Ministry of Economic Development of Russia provided methodological support for the transition of federal executive bodies and bodies of state extra-budgetary foundations to provide 386 public services within the framework of interagency cooperation, and from July 1, 2012 – of executive bodies of the constituent entities of the Russian Federation and local self-government bodies.

A complex analysis of normative legal acts of the constituent entities of the Russian Federation and municipal legal acts regulating the procedure for the provision of public and municipal services has been carried out. The lists of documents and data to standardize the format and order of exchange have been developed. Amendments to more than 100 federal laws have been made aimed to remove obstacles in the execution of interagency cooperation during the provision of public and municipal services.

Six Acts of the Government of the Russian Federation have been developed:

  • Resolution of the Government of the Russian Federation of December 28, 2011 No. 1184 “On measures to ensure the transition of federal executive bodies and state non-budgetary foundations towards interagency information interaction in electronic form”;
  • Decree of the Government of the Russian Federation No. 1123-r of June 29, 2012 “On the list of data at the disposal of the government agencies of the constituent entities of the Russian Federation, local self-government bodies, territorial state extra-budgetary foundations”;
  • Decree of the Government of the Russian Federation of January 23, 2015 No. 96-p, which approved a list of 27 types of data required by the authorities of different constituent entities of the Russian Federation;
  • Decree of the Government of the Russian Federation No. 2326-r of November 1, 2016 “On establishing a list of documents and data at the disposal of certain federal executive bodies which are needed for the provision of public and municipal services by the executive bodies of the constituent entities of the Russian Federation and local self-government bodies”.

In 2017, in accordance with the Resolution of the Government of the Russian Federation of October 2, 2017 No. 1202 and the Decree of the Government of the Russian Federation of October 3, 2017 No. 2147-r, the interagency cooperation regime was extended towards credit institutions in their provision of banking services. The above-mentioned documents of the Government of the Russian Federation have established that requests for the provision of documents and data needed to obtain these services will be formed by banks independently and, upon a client’s consent, will be sent to the government agencies using the Unified Portal of Public and Municipal Services (functions). The adopted documents assume the possibility for credit institutions to obtain 16 legally significant types of information. They include, for example, information on personal income tax, extracts from Unified State Register of Taxpayers, information on the existence of a decision to suspend (or a cancellation of the decision to suspend) operations on the taxpayer accounts – transfers of his electronic funds in the bank, etc. The agencies providing this information include the Federal Tax Service of Russia, Rosreestr, Rosstat, Federal Antimonopoly Service of the Russian Federation, and JSC “Electronic Passport”.

The process of creating a system of interagency cooperation has had an impact not only on the technological aspect of providing services, but also allowed to significantly optimize internal procedures, to develop new competencies for the officials involved in the process, and to eliminate contradictions in the authorities’ requirements when providing services. For example, 264 redundant documents, requested by government agencies from the recipients of services, have been identified.

Key results:

  • 386 federal public services have been transferred to interagency cooperation;
  • 1413 documents should be obtained by the agencies independently, through interagency channels, without requiring them from the applicants;
  • 264 documents have been deemed redundant, and agencies stopped using them;
  • about 2,828,616 interagency requests have been sent – this many times citizens did not have to waste their time on waiting in line for documents and certificates in government institutions.